Why choose Able Universal
Six reasons customers give for continuing to order, and one honest reason they sometimes go elsewhere.
Six reasons customers give when we ask them why they keep ordering. We have written them as they were said to us, rather than as marketing would put it.
Uncompromising product quality
Every unit is unpacked, photographed, serial logged and powered on before it is offered for sale. The part number is read from the hardware itself rather than the carton label, because carton labels are the easiest thing in the world to get wrong. Condition is stated plainly on the quotation and the invoice: new sealed, new bulk, or refurbished and tested.
An extensive but deliberate line card
Twenty-two manufacturers across sixteen product lines, chosen because they are what our customers actually order rather than because they fill out a catalogue. We would rather hold six variants of a part in depth than list six hundred we cannot see.
Global logistics from a free port
Hong Kong has no duty on the goods we handle and one of the densest air cargo networks anywhere. Stocked orders confirmed before 15:00 leave the same working day, with the commercial invoice, packing list and certificate of origin raised before the goods reach the airport.
A team that answers technical questions
Our sales desk will tell you that the adapter you have specified needs a different bracket for your chassis, or that the drive will not seat in your backplane. We would rather spend ten minutes on that call than process a return.
Serial numbers before payment
For stocked lines, serial numbers go out with the proforma invoice, not after the money arrives. It is a small thing that tells you the goods exist, and remarkably few suppliers in this market will do it.
Honesty about what we are
We are not an authorised reseller for every brand we carry and we say so, in writing, line by line. We decline orders we are not equipped to handle. When a lead time slips we telephone rather than wait to be asked.
And one reason people choose someone else
We do not provide installation, configuration, integration or managed services, and we will not pretend otherwise to win an order. If your requirement is a delivered, installed and supported solution, you need an integrator. Several of our customers do exactly that work and we are happy to point you toward one.