Questions we are asked every week
Plain answers on condition, warranty, lead times, payment and returns. If it is not covered here, the sales desk will answer it directly.
No, and we will not claim otherwise. For some lines we buy through authorised channel distributors; for others we buy on the independent market. We tell you which applies to a given part when we quote, in writing.
Every line is described as new and sealed, new in bulk or factory tray packing, or refurbished and tested. The condition appears on the quotation and on the invoice. If a description is ever unclear, ask and we will send photographs of the actual units.
Yes, for stocked items. We capture serials at intake, so they can go out with the proforma invoice. For indent orders the serials follow at despatch.
No formal minimum. In practice, orders below roughly USD 500 carry a handling charge, because the paperwork costs the same as a large order.
Stocked items confirmed before 15:00 Hong Kong time leave the same working day. Built-to-order servers take three to eight working days on the bench. Indent lines are quoted with a real lead time, which we update if it moves.
Mainland China, Southeast Asia, South Asia, the Middle East, Europe, North America and Australia. Hong Kong is a free port, so export from our side is straightforward. Import duty and clearance at destination are the buyer's responsibility unless agreed otherwise in writing.
Manufacturer warranty applies where the item carries one and it is transferable to you. Where it does not, our own limited warranty applies, stated on the invoice, running between 90 days and 12 months depending on the line. Warranty terms are always written down before you pay.
Contact us with the invoice number and the fault. We issue a returns authorisation number and an address. Items must come back in original packaging with all accessories. Faulty items are replaced or credited; items ordered in error may be returned within 14 days subject to a restocking charge.
New accounts pay in advance by telegraphic transfer against a proforma invoice. Credit terms of 30 days are available to established customers after a trade reference check. We invoice in USD and HKD, and letters of credit are accepted on larger orders.
No. We are a trading and distribution business. We will populate a server to your bill of materials and burn it in before despatch, but we do not install, integrate or support systems on site. Many of our customers are integrators who do that work themselves.
Yes. We reserve stocked items against a signed purchase order for up to 14 days at no cost. Longer holds and staged call-off deliveries can be arranged for larger projects.
Yes. Our Shenzhen sourcing desk handles the mainland lane and works with the customs broker you nominate. We will tell you honestly if a particular commodity or destination is one we are not comfortable handling.
One thing worth repeating
We are a trading and distribution business. We do not install, configure, integrate or support systems, and we will say so rather than take work we are not set up to do. If you need those services, several of our customers provide them and we are glad to point you toward one.